It’s the thought that counts, right? If you want to exchange a gift, we’ve made it easy and confidential. Exchanged items must be unworn and unwashed, with original packaging and tags. All clearance/discounted products, loveys and underwear are final sale.
● If you know the order number:
● Send the return shipment to us with a note inside the box that includes your name (not the buyer’s name),email address, the order number and a note that indicates you’re exchanging a gift. That ensures the buyer won’t be contacted. Otherwise, the return credit will be applied to the buyer, and they’ll be notified of the credit. If you don’t know the order number: Please contact us with the buyer’s name and item(s) you want to exchange. We won’t contact the buyer – that information will help us find the order, so you can include the order number in your return shipment.
Customers are responsible for return shipping charges for all returns. We recommend using a delivery service with tracking to protect your return.
Once we receive and process your exchange, you will receive your credit by email with a merchandise credit.
Our full return policy details can be found here.
